Frequently Asked Questions
📦 How long does shipping take?
After an order is placed on our website, it is prepared for dispatch as soon as possible.
🗺️ Do you ship to...?
We ship to everywhere in the world (excluding North Korea) for FREE.
🚚 How long does transit take?
Typical transit time is 5-15 business days worldwide via one of our many dedicated Express couriers
🏢 Where do you ship from?
We currently have 9 unique fulfillment centers around the globe, dedicated to fulfilling orders specifically for NordBot Store.
💬 Customer Care Response Times
48V Upgraded Battery
5A Fast Charger
Ninebot Gen 2 Motor
Ninebot Max Tires
Do you accept returns?
We accept returns for brand-new items in exchange for a full refund within 30 days of the original purchase.
Who pays return shipping?
In the case of a buyer initiated return, we ask that the customer arranges the shipment & covers the return shipping fee to back our central U.S. warehouse.
My product isn't as expected. What do I do?
Customer care is our top priority.
In what case are refunds issued?
Refunds are issued to customers who complete a successful product return, or on a situational basis as determined by our Customer Care team.
Can I cancel my order before shipment?
Due to our rapid fulfillment process, we are unable to cancel or refund orders after they are placed on our website.
How are refunds issued?
All issued refunds from NordBot Store are completed within 1-7 business days to the original method of payment or with a unique in-store discount code credit.
What items does Warranty cover?
Our 90-day limited warranty policy covers every item purchased from our website.
What situtations does Warranty cover?
Our Warranty Policy covers any manufacturer product-related defects.
Does Warranty refund or replace defective items?
Yes! If you received an item from us and it has any non-user created defects within the first 90 days of ownership, we will replace or refund the customer accordingly.
Installing the 48V Upgrade
Installing the Gen 2 / 48V 500W Motor
Installing the Voltage LCD Kit
Installing the Rear Suspension
Installing the External Batteries