Frequently Asked Questions

General

📦 How long does shipping take?


After an order is placed on our website, it is prepared for dispatch as soon as possible. You'll always receive a shipping confirmation via email as soon as tracking is available. ⚒️ OEM Parts: 1-14 business days 💡 Accessories: 1-14 business days 🔋 Battery Products: 1 month Our battery products are all hand-assembled and inspected, hence the longer wait depending on current demand.




🗺️ Do you ship to...?


We ship to everywhere in the world (excluding North Korea) for FREE.




🚚 How long does transit take?


Typical transit time is 5-15 business days worldwide via one of our many dedicated Express couriers (UPS, FedEx, DHL, USPS, Australia Post, TNT Express, & or Fastway AU).




🏢 Where do you ship from?


We currently have 9 unique fulfillment centers around the globe, dedicated to fulfilling orders specifically for NordBot Store. Locations: United States (CA), United States (OR), Germany, Poland, Finland, China, Taiwan, Hungary, & United Kingdom .




💬 Customer Care Response Times


We respond to all received inquiries within 24 business hours. You can contact us at any time by clicking here, or by emailing us at admin@nordbot.store.





Hardware Upgrades


OEM Parts


Returns

Do you accept returns?


We accept returns for brand-new items in exchange for a full refund within 30 days of the original purchase. If you're looking to initate a return, please contact us.




Who pays return shipping?


In the case of a buyer initiated return, we ask that the customer arranges the shipment & covers the return shipping fee to back our central U.S. warehouse.




My product isn't as expected. What do I do?


Customer care is our top priority. If you're not satisfied with a received order for any reason at all, please contact us and we'll work together with you to make it right.





Refunds

In what case are refunds issued?


Refunds are issued to customers who complete a successful product return, or on a situational basis as determined by our Customer Care team. If your order cannot be fulfilled for any reason, it will be fully refunded. If your received item(s) have significant defect, we issue refunds without the need to return merchandise on a case-by-case basis.




Can I cancel my order before shipment?


Due to our rapid fulfillment process, we are unable to cancel or refund orders after they are placed on our website. Please ensure that you're committed to purchasing any items before doing so.




How are refunds issued?


All issued refunds from NordBot Store are completed within 1-7 business days to the original method of payment or with a unique in-store discount code credit. Depending on the financial institution, it could take up to 7 business days for any refund to reflect in your account.





Warranty

What items does Warranty cover?


Our 90-day limited warranty policy covers every item purchased from our website.




What situtations does Warranty cover?


Our Warranty Policy covers any manufacturer product-related defects. By "covers", we're referring to adaquete compensation provided to the customer in the case of any non-user created unfavorable events. Each Warranty claim is different - contact us for more information.




Does Warranty refund or replace defective items?


Yes! If you received an item from us and it has any non-user created defects within the first 90 days of ownership, we will replace or refund the customer accordingly. Please contact us if you have a Warranty related claim or general inquiry.





Installation

Installing the External Batteries


Coming soon!





CFW